Category: Mobile

  • How Groomer.io helps with No-Shows

    August 15, 2018

    Any time a customer schedules and confirms an appointment with you is a contract that needs to be honored. The issue is that your customer does not understand the ramification that happens when they don’t show up. The best way to put it is “time = money” if somebody waists your “time” they are directly costing you money. Anytime a table is empty due to a confirmed customer not showing up you are losing money. Most of the time you do not have enough notice to fill in that spot. We want to make sure that this never happens, and the few times it does we want to make sure that you are correctly notified of this customers behavior....

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  • Whats New is 2.47

    May 25, 2018

    Online Appointment Request You now have the power to enable or disable new customers from requesting appointments online. New online appointment request URL – www.ScheduleMy.Pet Contact support to set up your online appointment request page.       Double Booking Customers Groomer.io now alerts you if you accidentally try to book a customer while they already have an appointment schedule. This will prevent confusion when checking out a customer and then they appear back in the today screen. Multi Facility Companies Groomer.io now alerts you where that last location the customer was scheduled. This reduces accidentally scheduling a customer for the incorrect location. Mobile Mapping BETA!!! Mobile groomers are in for a treat. Beta version of Mobile Mapping now...

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  • What’s New in Version 2.39

    March 14, 2018

    New Feature – Pre Pay Groomer.io now allows you to easily mark an appointment as Pre-Pay. We have received many requests to add the ability to accept payment upon dropping off a pet. Many times the person who picks up the pets is not the one who is paying for the grooming. How to mark an appointment at Pre-Pay: Before checking in a customer on the Today screen, you can tap and hold the customer cell until the new Pre-Pay screen is presented.     New Feature – Follow-Up Notes We have added the ability to add a special section for each appointment called Follow-Up Notes. Follow-Up Notes are designed to alert the user when checking out a customer when they...

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  • Discover the New Automatic Backups Feature

    October 4, 2017

    Backup Exposé – Introducing Automatic Backups! Cloud-Based Systems There has been an unsettled debate regarding the reliability of cloud-based applications. People have complaints about these solutions when it comes to their businesses. “What if the power goes out?” you may ask or better yet “What if I lose internet connectivity?” In the meantime, many believe cloud-based software is much safer on the cloud.  For instance, your computer could break or worse, get lost or stolen and all your data would be gone! Groomer.io is a cloud-based solution and we believe strongly in its benefits. Although, we also felt the argument against cloud-based applications was compelling. So we are putting an end to the debate! New Automatic Backups Feature  We’ve built a brand new feature...

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  • What’s New in Version 2.27

    September 11, 2017

    Version 2.27 fixes some bugs that customers reported. Thanks for helping us get rid of those fluttering moths. Bug Fix 1: We fixed an issue where adding a new service in the Manage > Services section would not appear in the correct order when actually scheduling a client. Bug Fix 2: On the confirmation screen we fixed a bug where Confirmed At said “null” and changed it to “manually confirmed.” Bug Fix 3: We fixed a bug where chatting from the confirmation summary screen would not work simply because it did not recognize a mobile phone number. Chatting with customers is such a quick and easy way to communicate with customers so it is very valuable that is was...

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  • What’s New in Version 2.26

    September 5, 2017

    Thanks to our customers’ feedback we have three new exciting updates in version 2.26. If you ever have a feature request let your voices be heard and call tech support  818-879-1009 Mark Day as Full Now you can schedule even quicker by marking an entire day as “FULL,” eliminating the need to click each day just to realize the whole day is not available. Yay for more groom time and less hassle!  (This feature is currently only available when the bulk scheduling option is selected in preferences.) How to enable this feature: Select a day in the month calendar screen> Select MORE in the top right corner > Select MARK DAY AS FULL   Require a Groomer when Scheduling...

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  • What’s New in Version 2.25

    August 25, 2017

    New iOS update (version: 2.25) Groomer.io has made it even easier to help manage your business.  We have been receiving amazing feedback from all our users and are excited to show them to you. Here are just a few highlights: Slot Scheduling This feature, if set up, will allow Groomer.io to help find the most ideal appointment times. This will ensure that each groomer on each day will be scheduled to full capacity to help avoid over booking and empty spots. Time is money and we are here to help you save time and make more money. Appointment Availability This feature allows you to easily see what percentage of each groomers day is already scheduled. You can see with just...

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  • What’s New in Version 2.24

    July 20, 2017

    New iOS update (version: 2.24) A few minor bugs reported by our amazing customers have been fixed. When leaving groomer.io and coming back the calendar could get visually skewed. This only happened for users with the ‘bulk’ schedule style activated.   When creating a new customer and using the import from contacts feature on iPad, the list would appear as though it didn’t update.   Want to see how you can earn more with groomer.io? Request a demo below.   Request Demo

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