Tutorials Archives - Groomer.io

Are you editing appointment correctly?

June 27, 2018

We are noticing that many appointments are being canceled and rescheduled for the same day. This is most likely due to not being familiar with the features Groomer.io has to offer. The apply service screen allows you to do a lot more then just apply services. Some of the features include adding and removing pets from an appointment, creating new pets and viewing history. The most common mistake is when a groomer accidentally schedules the customers wrong pet or the customer decides to bring a different dog then they originally scheduled for. Sometimes this is not noticed until the customer arrives on the day of the appointment. The solution for this is the magical edit button on the top...

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Why is it important to Check Out customers?

June 8, 2018

Believe it or not, a lot of the money generating magic that Groomer.io does is actually after the customer leaves your shop. When a customer comes to pick up their fur-babies is just the beginning. Groomer.io does a lot on the back end to make sure your customers not only are happy but keep them coming back for more, and most importantly, more frequently than before. After a customer is checked out you will be presented an extremely powerfully screen we call the post check-out. The post check-out screen gives you the power to do the following: Scheduling a customer again If Groomer.io detects that a customer does not have any future appointments after being checked out you are...

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How to Use Pet Location Identifier

October 11, 2017 groomerio 0 comment

Quickly Find Pets Within Your Shop – We added a new feature called Location Identifier to help you find your client’s pets within your grooming shop. Whether you use kennels, play areas, or leashes you can customize the name of the location to your unique needs. Quickly being able to find your client’s pet for pick-up will help you look professional and organized. In addition, locating each pet for a groom will also be a cinch with the brightly colored location tags. During check-in, you will be notified if a location is already in use to avoid the awkward encounter of putting Leo the Poodle where Coco the chihuahua is already residing.

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How to Edit Client and Pet Information (Run Time: 3:53)

September 30, 2017 groomerio 0 comment

Sometimes you will need to update pet information like adding notes or characteristics to the pet profile. Also, you may need to change phone numbers and addresses for a client. This video shows you how to edit both pet’s and client’s information. Answered Questions: How do I edit a pet once I add them to a client? Where do I select a pet’s breed? What are characteristics and how do groomers see them? Can I add my own characteristic? Yes! Can I add notes about a pet? Yes! How are the coat and size chosen under pricing factors? What kind of medical information can I select for pets? Can I add vaccinations to a pet? Yes! Can I add vet information?...

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How to Import Existing Contacts (Run Time 1:05)

September 30, 2017 groomerio 0 comment

You probably have many clients who are already contacts in your device (especially if you are a mobile groomer). This tutorial will show you how to import a contact to groomer.io. Answered Questions: How do I import someone from my contacts list on my device into groomer.io? How do I allow access to my contacts on my device? Can I bulk import contacts? Yes. First you need to login, then click “Upload Customers,” then upload your file. This file gets sent to us and we will upload all your contacts for you. You will receive an email notifying you that we are processing your list for upload.

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How to Schedule a New Client Using Block Scheduling (Run Time 5:54)

September 29, 2017 groomerio 0 comment

Good news! A brand new customer is calling for a grooming appointment. It’s important to land the sale by easily scheduling them with a natural flow. This is your first impression to display your professionalism. You don’t want to ask them a bunch of questions just to schedule them like you’d have to in other software. All they want is an appointment, not a job interview. This video shows you how to efficiently create a new client, create their pets, and schedule them in a seamless flow. Your new client will appreciate the streamlined process. We designed the steps to help you save time so you can groom more! Answered Questions: How do I create a new client?...

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How to Add a Service with Variations (Run Time 6:49)

September 25, 2017 groomerio 0 comment

We all know a maltese and a labradoodle are not the same size and don’t have the same coat, therefore their price for a groom also isn’t the same. Did you know that groomer.io is smart enough to knows this? Watch to learn how to use variations to customize the same service to have different costs based on breeds. As always, feel free to contact us with any questions! Answered Questions: How do I create a new service? Do I need to create a service for every kind of breed? NO! (use variations, please) Can I have the same service with different prices based on breed? Yes, with variations Can I see how many baths or any...

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