New Features Archives

How Groomer.io helps with No-Shows

August 15, 2018

Any time a customer schedules and confirms an appointment with you is a contract that needs to be honored. The issue is that your customer does not understand the ramification that happens when they don’t show up. The best way to put it is “time = money” if somebody waists your “time” they are directly costing you money. Anytime a table is empty due to a confirmed customer not showing up you are losing money. Most of the time you do not have enough notice to fill in that spot. We want to make sure that this never happens, and the few times it does we want to make sure that you are correctly notified of this customers behavior....

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Why is it important to Check Out customers?

June 8, 2018

Believe it or not, a lot of the money generating magic that Groomer.io does is actually after the customer leaves your shop. When a customer comes to pick up their fur-babies is just the beginning. Groomer.io does a lot on the back end to make sure your customers not only are happy but keep them coming back for more, and most importantly, more frequently than before. After a customer is checked out you will be presented an extremely powerfully screen we call the post check-out. The post check-out screen gives you the power to do the following: Scheduling a customer again If Groomer.io detects that a customer does not have any future appointments after being checked out you are...

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Whats New is 2.47

May 25, 2018

Online Appointment Request You now have the power to enable or disable new customers from requesting appointments online. New online appointment request URL – www.ScheduleMy.Pet Contact support to set up your online appointment request page. Double Booking Customers Groomer.io now alerts you if you accidentally try to book a customer while they already have an appointment schedule. This will prevent confusion when checking out a customer and then they appear back in the today screen. Multi Facility Companies Groomer.io now alerts you where that last location the customer was scheduled. This reduces accidentally scheduling a customer for the incorrect location. Mobile Mapping BETA!!! Mobile groomers are in for a treat. Beta version of Mobile Mapping now...

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How to Use Pet Location Identifier

October 11, 2017 groomerio 0 comment

Quickly Find Pets Within Your Shop – We added a new feature called Location Identifier to help you find your client’s pets within your grooming shop. Whether you use kennels, play areas, or leashes you can customize the name of the location to your unique needs. Quickly being able to find your client’s pet for pick-up will help you look professional and organized. In addition, locating each pet for a groom will also be a cinch with the brightly colored location tags. During check-in, you will be notified if a location is already in use to avoid the awkward encounter of putting Leo the Poodle where Coco the chihuahua is already residing.

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Discover the New Automatic Backups Feature

October 4, 2017

Backup Exposé – Introducing Automatic Backups! Cloud-Based Systems There has been an unsettled debate regarding the reliability of cloud-based applications. People have complaints about these solutions when it comes to their businesses. “What if the power goes out?” you may ask or better yet “What if I lose internet connectivity?” In the meantime, many believe cloud-based software is much safer on the cloud. For instance, your computer could break or worse, get lost or stolen and all your data would be gone! Groomer.io is a cloud-based solution and we believe strongly in its benefits. Although, we also felt the argument against cloud-based applications was compelling. So we are putting an end to the debate! New Automatic Backups Feature We’ve built a brand new feature...

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