Case Study: How Groomer.io Helped Ciah’s Mobile Grooming Grow Faster

The biggest impact Groomer.io has had on me is the growth of my business.

Farrah’s team has seen business growth since the change to Groomer.io. Within nine months of joining the company, they saw an increase in clients.

“Regarding client numbers, when we originally signed on with you around 9 months ago, I remember our client count was around 122. Now, as of my last check, we’re at 180. That is an increment of over 47%.”

The biggest impact Groomer.io has had on me is the growth of my business.

Farrah’s team has seen business growth since the change to Groomer.io. They saw an increase in clients within nine months of joining the company.

“Regarding client numbers, when we originally signed on with you around 9 months ago, I remember our client count was around 122. Now, as of my last check, we’re at 180. That is an increment of over 47%.”

“We have seen an increase of 20 to 30% in revenue.”

Farrah’s company, Ciah’s Mobile Grooming, is relatively new. While she believes Groomer.io played a big part in this growth due to its scheduling and client communication features, she also invested in marketing, Google ads, and coupons.

“There were multiple factors that helped the business grow, but I have seen a significant increase in revenue with Groomer.io. I constantly review my numbers and estimate a minimum increase of 20 to 30%.”

“Groomer’s integration with Square has benefited us.”

Groomer.io’s integration with Square seems to have smoothened the workflow at Ciah’s Mobile Grooming. Square is a point-of-sale system Groomer.io tightly integrates with, which helps eliminate no-shows and streamline the check-out process. Using Square with Groomer.io gives salons the ability to take deposits, have cards on file, and accept online payments.

“That’s another process that you guys made easy. My husband Mike, also my manager, coordinated with your colleague to set everything up. He said it all went very smoothly.”

“The ease of scheduling has contributed to the growth of my business.”

For Farrah, Groomer.io has specifically helped her with scheduling appointments. Previously, she had issues with another company where nothing was going smoothly, and there were many disconnects. But when Groomer.io was recommended, she saw this as an improvement, which proved to be a great asset.

“It has definitely helped us grow. I can glance at the week or month and identify slow periods. During those times, I reach out to clients with a $10 coupon to promote our services. This proactive approach has been very beneficial. Being able to schedule appointments accurately and provide clear information to my groomer has been really good. The ease of scheduling has not only made appointments simpler but has also contributed significantly to the growth of my business.”

“Groomer.io came highly recommended to us.”

After Farrah started her mobile grooming business, she started looking around for a tech tool to help her with appointments. Initially, they signed up for another platform, but unfortunately, things didn’t go smoothly, and there were several issues. She researched for alternatives, and a few colleagues in the business recommended Groomer.io.

“I was really impressed by what I heard. Everything was made to sound straightforward and easy. Given the strong recommendation, I decided to give it a try.”

“Groomer.io stood out from other platforms because of its fantastic customer service.”

Farrah recalls that with the previous company, they would have to wait 2 to 3 days for a response. But with Groomer.io, the transition was very easy. Transferring clients over and setting up their platform was seamless. She was extremely happy that Groomer.io personalized everything for them, making the merge painless.

“You all are number one in customer service, hands down. I can get help when I need it, and your staff is fantastic. Desiree always answers her phone, and I love that about her. The support provided was a huge asset, making the transition easy and ensuring any concerns were addressed immediately. I don’t have to wait for days anymore. Overall, I am extremely satisfied.”

“Even for my groomers, you made it so easy for them. Hats off to your staff! It’s the customer service that truly stands out. At the end of the day, many companies can offer similar software, but your exceptional customer service sets you apart. Don’t ever lose that.”

“The partnership with Groomer.io has been fantastic. I could not be happier. I love you guys, your team, and what you have done for us. Overall, it has been a fantastic experience. We recommend Groomer.io all the way.”

About Farrah Javaheri

Farrah Javaheri is a devoted mother of three beautiful children and five adorable Shih-Tzu dogs. Her passion in life revolves around her children and her pets. Ciah, her oldest dog, has been with her the longest and holds a very special place in her heart. They share an unbreakable bond that has grown over the years. Farrah’s home is filled with love and craziness, and she wouldn’t have it any other way. She believes in treating pets with the same love and respect as children, and this belief inspired her to start her mobile grooming business.

About Ciah’s Mobile Grooming

Ciah’s Mobile Grooming was named after Farrah’s beloved dog, Ciah, who has been her loyal companion for many years. Driven by her love for Shih-Tzus and all dogs, Farrah wanted to create a business that reflects her values of love, respect, and quality care for pets. At Ciah’s Mobile Grooming, they use state-of-the-art equipment and top-notch grooming products to ensure the best experience for pets. The team looks forward to pampering pets and providing them with the ultimate care. Clients are encouraged to book an appointment to let Ciah’s Mobile Grooming shower their pets with love and attention!